Privacy policy.

Effective Date: June 6, 2024

Winnie & Ruth (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking services, purchasing products, or communicating with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Mailing address (if provided)

Appointment & Service Information

  • Appointment history

  • Service preferences

  • Consultation forms

  • Treatment records

  • Product purchases

Payment Information

Payments are processed through third-party payment processors. Winnie & Ruth does not store complete payment card information on its servers.

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited

  • Referral sources

Marketing Information

If you subscribe to our email or SMS communications, we may collect:

  • Email engagement data

  • Marketing preferences

  • SMS opt-in information

How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Deliver services

  • Process transactions

  • Communicate regarding appointments

  • Send appointment reminders

  • Respond to inquiries

  • Improve our website and services

  • Send promotional emails or text messages

  • Maintain client records

  • Comply with legal obligations

SMS & Email Communications

By voluntarily providing your email address or phone number, you consent to receive communications related to your appointments, services, and account.

If you opt into marketing communications, you may also receive promotional emails, newsletters, special offers, or updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message.

You may opt out of SMS marketing messages by replying STOP where applicable.

Appointment reminders and transactional messages may continue as necessary to provide services.

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our business, including:

  • Appointment scheduling providers

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

  • Analytics providers

  • Customer communication platforms

These providers may access information only as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Cookies & Analytics

Our website may use cookies and similar technologies to improve website performance and user experience.

Cookies may help us:

  • Understand website traffic

  • Analyze visitor behavior

  • Improve website functionality

  • Remember user preferences

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Treatment records, appointment history, and transaction records may be retained for legally required periods.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

California Privacy Rights

If you are a California resident, you may have certain rights under applicable California privacy laws, including the right to:

  • Know what personal information we collect

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to legal exceptions

  • Request information regarding categories of personal information collected and disclosed

To exercise any privacy rights, please contact us using the information provided below.

We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without parental consent.

If we learn that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove it.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact:

Winnie & Ruth

South Lake Tahoe, California

Email: hello@winnieandruth.com

Phone: 530.494.9987

Website: winnieandruth.com